Refund Policy

30-day money-back guarantee

We want Lex Aurum to be genuinely useful in your practice. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date, for any reason, including a simple change of mind.

How to request a refund

Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all our orders. To request one:

• visit paddle.net and look up your order using the email address you used at checkout; or
• email us at info@lexaurum.co.za with your order reference and we will help arrange it.

Approved refunds are returned to the original payment method. Timing depends on your bank or card issuer, and is typically 5–10 business days.

Renewals and cancellations

Subscriptions renew automatically each month. You can cancel at any time from the Billing page in your account, which opens the Paddle customer portal where you can also update your payment method and download invoices. Your access continues until the end of the period you have already paid for. Cancelling stops future charges; if a renewal has just been charged unexpectedly, contact us within 30 days and we will arrange a refund of that renewal.

Questions

Paddle handles all payment, invoicing, and returns enquiries, and their handling is governed by the Paddle Refund Policy. You are also welcome to contact us directly at info@lexaurum.co.za and we will assist.